Frequently Asked Questions

Our DIY Balloon Kits come with everything you need to create beautiful balloon arrangements. You’ll receive a selection of vibrant latex balloons, balloon strips for easy assembly, and step-by-step instructions.

Simply visit our website, choose your kit, and add it to your cart. Follow the checkout process, and we’ll prepare your kit for delivery or pickup.

Yes! You can select custom colors,  balloons and design to match your event theme. Just let us know your preferences when placing your order.

Air-filled balloons typically last about a week. For the best results, assemble your balloon décor as close to your event date as possible. Balloons can occasionally pop due to various factors like sharp objects, rough handling, or environmental conditions.

Our DIY Balloon Kits are designed for you to create your own décor, but we also offer professional balloon installation services if you prefer to leave it to the experts. Just contact us to learn more!

We’re here to help! If you have any questions or run into any issues while setting up your balloons, just reach out to our team for assistance.

Due to the custom nature of our kits, we can’t accept returns or exchanges. However, if you have any issues with your kit, please let us know, and we’ll do our best to assist you.

To reserve your date, you’ll need to pay a non-refundable $100.00 service retainer and sign a service agreement. The remaining balance is due by the date specified on the invoice, or on the day of the event if paying in cash. (If agreed to by SK Balloons and Co.)

For outdoor events, we install balloon décor on the day of the event. Weather conditions can affect the balloons, so we recommend having a backup plan. If needed, we can help with indoor setups or rescheduling.

Yes, you can use your own backdrops and props. Just make sure they’re set up before our arrival and have proper weights for stability. If not, we may need to adjust our setup accordingly.

Clients may cancel their event at any time before the delivery or event date, whichever comes first. A cancellation fee will apply. Refunds are based on items purchased for your event and the time invested in planning. Requests must be made in writing via email and will be processed within 14 business days. Refunds are as follows:

• Service Retainer: Non-refundable but transferable to a future date.
• Cancellations More Than 3 Weeks Before the Event: Refund of total amount paid minus the non-refundable retainer.
• Cancellations Less Than 3 Weeks Before the Event: Up to 50% of the total balance is refundable.
• No Refunds: After delivery has been made or accepted.

At SK Balloons & Co., we strive to ensure your balloons are delivered in perfect condition. However, balloons can occasionally pop due to various factors like sharp objects, rough handling, or environmental conditions. Unfortunately, we cannot offer refunds for popped balloons after delivery. To minimize the risk, handle balloons with care and keep them away from sharp objects and extreme temperatures and children. If you experience any issues, please contact us and we’ll do our best to assist you!